Microsoft mail issues

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Steven
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Joined: Mon Aug 19, 2002 5:32 pm
Location: Belgium

Microsoft mail issues

Post by Steven » Sun Jun 25, 2017 10:01 pm

Given a mailing block imposed by Microsoft, notification mails, user activation mails and whatever other mails sent from f1technical are rejected on all microsoft email addresses (incl hotmail.com and outlook.com)

I'm trying to get this resolved, but please be advised that this is the reason if you no longer get mails right now.

J.A.W.
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Joined: Mon Sep 01, 2014 4:10 am
Location: Altair IV.

Re: Microsoft mail issues

Post by J.A.W. » Mon Jun 26, 2017 5:56 am

Steven, kindly advise.. do you still receive them - if/when - sent in via M-soft, to F1-TF, by a member?
& does it apply to the personal message system, too?
Dr Livingstone sez..
"Och mon.. you've brought me a bonnie wee dram! Aye - you're a champ, Stanley."

Steven
Owner
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Joined: Mon Aug 19, 2002 5:32 pm
Location: Belgium

Re: Microsoft mail issues

Post by Steven » Mon Jun 26, 2017 7:50 am

All mails sent by the website do not end up at microsoft email boxes at the moment.
That includes notification mails for new PMs, notifications for new posts in subscribed topics, etc etc.

First evidence provided by MS shows too many recipients have reported our mails as spam/junk.
I've asked for specific email information, because AFAIK, all our mails include a link to unsubscribe.

Needless to say, it's extremely frustrating :(

notsofast
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Joined: Wed Oct 10, 2012 1:56 am

Re: Microsoft mail issues

Post by notsofast » Tue Jun 27, 2017 12:55 am

It is my understanding that this type of issue can be caused by your web hosting provider having a not-so-great reputation. Perhaps they sell space to other websites that send lots of spam. Or perhaps the hosting provider itself acts as a relay for spam. It's frustrating. It's too easy to end up on a blacklist and it's too hard to be removed from one.

Steven
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Joined: Mon Aug 19, 2002 5:32 pm
Location: Belgium

Re: Microsoft mail issues

Post by Steven » Tue Jun 27, 2017 11:59 am

Thanks for the suggestions.
However, f1technical is hosted on its own server, with its own dedicated IP.

Microsoft have confirmed they blocked us as they got too many spam/junk notices from recipients.
Seems like people are just too lazy to unsubscribe, and prefer hitting the junk button.

It's pretty clear that we send no emails whatsoever, unless they are members, or they are on the newsletter list (but there has not been a recent newsletter).

Juzh
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Joined: Sat Oct 06, 2012 7:45 am

Re: Microsoft mail issues

Post by Juzh » Wed Sep 27, 2017 10:38 am

Sometimes on some blacklists whole ranges of IPs can be blocked, specifically to catch separate dedicated IP servers in the process.

Steven
Owner
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Joined: Mon Aug 19, 2002 5:32 pm
Location: Belgium

Re: Microsoft mail issues

Post by Steven » Sun Oct 22, 2017 7:23 am

... and we're unblocked again.

Still unsure what is wrong, and on what basis they decide to unblock.