hollus wrote: ↑
Tue Nov 23, 2021 8:08 pm
SiLo, it has been a horrible day in that thread. When posts are deleted by the dozens, that can happen. But a top speed comparison is not out of place in that the thread, IMO, assuming that the right team is being compared.
Anyways, a though that came to my mind today: I think there is a large disconnect between user expectations (only some users, I guess) and the reality of how this site is run.
Nowadays most people have grown used to a 24/7 internet cycle, news come hourly, and responses in discussion might come in minutes. Essentially, I think some expect moderators to respond in 1-2 hours at all times.
Not that long ago, in F1T, the thread that got 15 posts (1 page worth) in one day, was the exception. And moderators would often hop on the day after a post, and still be able to act. Nowadays, specially when there is some aggravations, if we are away for 5 hours, several pages have been posted. that also makes the odd post delete less effective and escalate into a multi-post delete (we really would love post deletes to be a rare occurrence).
The thing is, we are not twitter, we are not youtube and we are not a mayor news organization. The manpower to live to those expectations is extremely unlikely to be available.
If you think about it, how much are you paying for your subscription to F1T? How many ads are you forced to see? But service expectation, due to inertia from other sites, is set a lot higher than what corresponds to that level. This site is Steven's side project, grown awesome over the years, then grown relatively huge. But is it not his day job. Neither is it my day job, and the same goes for the other mods.
Not blaming anyone, it is just that I think a lot of the friction (mods are frustrated about it too!) comes from a mismatch between implicit expectations from (some?) users and implicit limitations from the mod team.